Income Tax Online Greviance and Demand Rectification

ONLINE GREVIANCE 

The facility to provide Grievance relating to the CPC and eFiling has been made available to the assessee in the Income-tax e-Filing portal.

Steps to submit an online grievance relating to Central Processing Centre  (CPC) Bangalore or  e-filing are as under:

1. Login to Income-tax e-filing website using PAN and password

2. Under Menu Helpdesk, click on “Submit Grievance”

3. You shall be required to select among grievance related to:

    (a) CPC, or
    (b) e-Filing 

4. Grievance related to CPC
After selecting this option, the next window, requires selection of the Assessment Year and any one category out of:

(a) ITR-V
(b) Processsing
(c) Refund
(d) Rectification
(e) Communication

After selecting the category, users shall be required to choose one of the sub-categories. Different sub-categories for each of the categories above are as under:

ITR-V	1. Status in eFiling shows “ITR-V received” but no acknowledgment received from CPC 2. Received ITR-V ack from CPC but the status in eFiling does not show as ITR-V received 3. Posted signed ITR-V more than 15 days ago but no ack received from CPC 4. Others
Processing	1. Once again received notice u/s 139(9) from CPC even after filing correction 139(9) 2. Unable to upload correction u/s 139(9) as communication Ref and PIN is failing as invalid 3. AO has confirmed that there is no outstanding demand but received a notice u/s 245 from CPC 4. Claimed Tax credits are appearing in Form 26AS but credits are not allowed 5. TDS/TCS credits are appearing in Form 26AS and no data entry errors but credits are not allowed 6. Advance Tax/SAT credits not given at CPC though the credits are available in Form 26AS 7. Difference in total income between “As computed” and ‘As entered” in order, please clarify 8. Already paid the demand amount but CPC has sent demand again 9. Others
Refund	1. Got the intimation order 10 days ago showing refund payable but not received the refund 2. The status in efiling shows “Refund determined” but not received refund 3. Raised “Refund Reissue” request 7 days back but refund not received 4. AO verified the legal heir and informed CPC but not received refund 5. Refund status at TIN-NSDL shows as “Refund paid” but not received refund 6. Refund payable adjusted against the outstanding demand, please clarify on the adjustment 7. Others
Rectification	1. Online rectification filed 3 months back but not received the order 2. Received rectification order from CPC which is the same as earlier order. Please clarify 3. TDS/TCS credits are appearing in Form 26AS and no data entry errors but credits are not allowed 4. Advance Tax/SAT credits not given at CPC though the credits are available in Form 26AS 5. AO has confirmed that there is no outstanding demand but received a notice u/s 245 from CPC 6. Already paid the demand amount but CPC has sent demand again 7. Others
Communication	1. Status in eFiling is “Return processed at CPC” but not received the order 2. Raised “Resend Intimation” request more than 10 days ago but not received the communication. 3. Please confirm the email id to which the order has been sent 4. Others

Choose the appropriate category and sub-category and click on submit.

5. Grievance related to e-Filing:
After selecting this option, the next window, requires selection of the Assessment Year and any one category out of the following two:
(a) My Profile, and
(b) My Account

After selecting the category, users shall be required to choose one of the sub-categories of problem/issues. Different sub-categories for each of the two categories above are as under:

My Profile	139(9) Defective Return Compliance related query How to Fill ITR Return/Forms How to open ITR-V How to Raise Rectification Request How to Revise Return ITR-V Receipt Status Pre-filled XML Related Query Issues in ITR/Other Forms
My Account	Add/Dis Engage CA/ERI Form 26AS/16 Related Queries How to Download XML/ITR/ITR-V Receipt Intimation Related Query Legal Heir Request Profile Updates View Form 15CA XML/ITR/Forms Not Available

Choose the appropriate category, sub-category and attach file if required then click on submit. Grievance Status can also be check from Helpdesk Menu.

ONLINE DEMAND Rectification

The facility to provide response against outstanding tax demand is made available to the assessee in the e-Filing portal. After Login, select e-File then select Response to Outstanding Tax Demand and the most appropriate options may be selected to provide response.

Steps Involved in online submitting a response to an outstanding income tax demand are as under:

1. Login to your Income-tax e-filing Account

2. In the menus bar, select e-File and click on Response to Outstanding Tax Demand

3. Fill your PAN and Captcha Code in the next window and click submit

4. Any demand if outstanding shall become visible here, click on submit to lodge your response online.

5. Three type of responses can be submitted by choosing among the following:

(a)   Demand is correct

       If you confirm “demand is correct” then you cannot “disagree with the demand”

(b)   Demand is partially correct

       If this option is chosen, you are required to specify amount which is correct

(c)   Disagree with Demand

If this option is chosen,  you are required to select one of the following reasons and provide requisite details:

(i)      Demand Paid-provide challan payment details

(ii)     Demand already reduced by rectification-provide details of the order

(iii)   Demand reduced by Appellate Order-provide Order details

(iv)   Appeal filed-Provide details

(v)     Rectification/revised Return Filed-provide details

(vi)   Rectification filed with Assessing Officer-provide application details

(vii)    Others-write reasons

6. Select your choice and Click Submit to send your online response. On successful submission a Transaction ID shall be generated. 

Above Article has been compiled from www.abcaus.in