For filling online complaint(Without User ID Creation)
https://secweb.rbi.org.in/BO/compltindex.htm
https://secweb.rbi.org.in/BO/precompltindex.htm
For filling online complaint(With User ID Creation)
https://secweb.rbi.org.in/ats/login/Login.do?LANG+english
The benefit of creating User ID is that you can track the status of your online complaint.
Also you can also trace the complaint status after filling directly, but in that case your tracking will generate a new application number.
E-mail address of Ombudsman officer
http://www.rbi.org.in/scripts/bs_viewcontent.aspx?Id=164#
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